Acceptable Use

Products and services must be used only for lawful business and operational purposes. Customers must not use the system for unlawful surveillance, unlawful tracking, unlawful interference, or any prohibited activity.

Customers must not:

• Physically damage devices
• Tamper with casing
• Rewire without authorization
• Relocate installed units without guidance
• Expose devices to unsuitable conditions
• Permit unauthorized repair or interference

Any such act may affect performance, warranty, support eligibility, or service continuity.

Customers are responsible for ensuring that vehicles, tanks, wiring, and operational conditions are suitable for installation and continued usage.

Customers must provide reasonable cooperation for installation, diagnostics, service review, and troubleshooting. Failure to cooperate may delay resolution or affect service outcome.

Customers are responsible for internal access control, password security, and limiting system access to authorized personnel only.

Monitoring data is for operational assistance. Customers must not misuse, overstate, misrepresent, or rely on it as absolute proof in every context without independent evaluation.

Customers must not:

• Tamper with devices
• Interfere with communication
• Attempt unauthorized software modification
• Reverse engineer systems
• Misuse data access
• Use the platform or devices for unlawful purposes

No physical visit outside CBD Belapur, Navi Mumbai shall be treated as included unless approved in writing in the estimate or invoice before purchase. Verbal statements or assumptions shall not create an enforceable obligation to visit.

LxGio may suspend, restrict, deny, or terminate service access in case of misuse, tampering, safety risk, breach of policy, or unlawful conduct.

Read full policy framework: Legal & Policies.