Refund Policy

Refund eligibility shall be determined strictly as per estimate or invoice, considering product nature, service stage, activation stage, and installation status.

The following are generally non-refundable once initiated, supplied, delivered, scheduled, activated, configured, or completed:

• Installed hardware
• Customized hardware
• Project-specific procurement
• Activated subscriptions
• Installation services
• Deployment work
• Calibration work
• Technical visits
• Integration or configuration work

Refund may be considered, at LxGio's sole review and discretion, in limited cases such as:

• Incorrect product supplied
• Verified manufacturing defect
• Approved cancellation before dispatch or before irreversible project execution

Where a refund is approved, deductions may apply as per estimate or invoice, including installation costs, service costs, logistics costs, handling costs, or other project-incurred expenses.

Approved refunds may be processed through the original payment channel or another agreed lawful banking method, subject to internal processing and financial procedures.

Read full policy framework: Legal & Policies.